Office Personnel

Job Summary:
We are seeking a motivated and organized Office Administrator to join our team. The ideal candidate will be the first point of contact for our customers and will play a key role in supporting daily office operations, scheduling, and ensuring an exceptional customer experience.

Responsibilities:

• Answer incoming phone calls, emails, and messages in a professional and timely manner
• Schedule and dispatch service technicians and drivers for daily routes
• Provide customers with accurate information regarding services, pricing, and appointments
• Process and manage work orders, invoices, and service records
• Collect payments and maintain accurate billing records
• Assist with data entry and maintaining customer database
• Coordinate with field technicians and drivers to ensure efficient scheduling
• Handle customer inquiries, concerns, and complaints with professionalism
• Order and manage office supplies and inventory
• Assist with marketing efforts including social media and customer follow-ups
• Support management with administrative tasks as needed

Requirements:

• Minimum 1-2 years of office or administrative experience
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with scheduling or dispatching software is a plus
• Ability to work in groups or pairs and manage time effectively
• Ability to work in a fast-paced environment
• Strong customer service skills and a positive attitude
• Ability to handle sensitive information with confidentiality
• Knowledge of the septic or home services industry is a plus